Privacy policy

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Privacy and cookie statement
This privacy statement was last modified on 23-05-2018 at 12:24

Through our website, privacy-sensitive data, also known as personal data, are processed. CVG takes a careful approach to handling personal data very seriously. Therefore, we process and secure personal data with the utmost care. During the processing, we ensure our compliance with the requirements of privacy legislation.

Among other aspects, this means that:

  • we clearly state the purposes for which we process personal data. We do so through this privacy statement;
  • we limit our collection of personal data to include only the personal data we require for legitimate purposes;
  • we seek your prior and explicit permission for processing your personal data in instances that require your consent;
  • we take appropriate security measures to protect your personal data, and demand the same from parties that process personal data on our behalf;
  • we respect your right to request an overview of your personal data, to correct it or to delete it.

CVG is the responsible party for processing the data. This privacy statement details which personal data are collected by us and for what purpose. We advise you to read it carefully.

Use of personal data
Through the use of our website, we collect certain information about you. This information may include personal data. We store and use only those personal data that are provided by you directly, are related to the service you requested, or that are clearly provided to us for the purpose of processing them. We use the following data for the purposes outlined in this privacy statement:

  • Name and address details
  • Telephone number
  • Billing address
  • Email address
  • Payment details
  • Date of birth
  • Registration

Some parts of our website require you to register before using them. After registration, we store the personal data provided by you via your chosen user name. We store them so you will not have to enter them anew every time, and so that we can contact you in the context of carrying out the agreement. We will not provide the data associated with your user name to any third parties, unless it is necessary for carrying out the agreement you have entered into with us, or unless we are required to by law. In the case of suspected fraud or misuse of our website, we may transmit personal data to the entitled authorities.

Handling orders
When you place an order with us, we use personal data during its handling. If needed for a proper process, we may transmit personal data to third parties. More information about this aspect can be found later in this privacy statement.

We may, in addition to the information on our website, inform you of our new products and services:

  • via email
  • via social media

Contact form and newsletter
Through our website, we offer the option of submitting questions via a contact form that will request you to enter various details to process your question. You will choose which data to provide. The data you send us will be stored for as long as is needed for the complete response and processing of your email, depending on its nature. We offer a newsletter aimed at informing those who are interested about our products and/or services. Each newsletter contains a link that can be used to unsubscribe from it. Your email address will only be added to the list of subscribers with your explicit permission.

Location data
If needed for the service, we may collect location data (GPS) about you. You will be asked for your permission at the time of collection. These (location) data may also be stored and processed by the provider of the navigation or map software, such as Google Maps, but the data may, for instance, also be used by Google or Apple themselves. We have no influence over this matter. We advise you to read the concerned provider's relevant privacy statements.

We do not publish your customer data.

Provision to third parties
We may transmit your data to our partners. These partners are involved with carrying out the agreement. Our website incorporates various social media buttons. They are used by the providers of these services to collect your personal data.

Our website uses cookies. This includes cookies from third parties that work on our behalf. When visiting our website for the first time, a notification will be displayed in which we explain why we use cookies. Your further use of our website implies your permission to use cookies in this manner. You are free to disable cookies using your browser, but please take into account that our website may not function optimally if you do.

We have entered into an agreement with the third parties that place cookies about the use of cookies and applications. However, we do not have full control over what the providers of these applications do with the cookies when they read the information they contain. For more information about these applications and the way they use cookies, see these parties' privacy statements (please note: these statements may change regularly).

Google Analytics
We use Google Analytics to keep track of how users use our website. We have entered into a processor's agreement with Google to agree on how to handle our data. In addition, we have not given Google permission to use Analytics data for other Google services. Lastly, we have the IP addresses anonymized.

We take precautions to limit misuse of, and unauthorized access to, personal data.

Storage terms
The personal data outlined above are stored for as long as they are needed to process your orders, including the warranty. After that, we retain your data for up to a year for the outlined statistical purposes. The data will subsequently be deleted, unless there is a legal obligation to store them for longer (such as the seven-year fiscal retention obligation for payment details).

Third-party websites
This privacy statement does not apply to websites of third parties that are connected to our website by means of links. We cannot guarantee that these third parties will handle your personal data in a reliable or safe manner. We advise you to read the privacy statement of these websites before using them.

Changes to this privacy statement
We reserve the right to make changes to this privacy statement. You are advised to review this privacy statement regularly, so that you will be informed of these changes.

Reviewing and changing your data
In case of questions about our privacy policy, or questions about reviewing of and changes to (or deletion of) your personal data, you may contact us via the details below at any time. You can also send us a request to review, change or delete the data. You can also request a data export of the data we use with your permission, or send us a motivated request asking us to limit our processing of personal data.

In order to prevent misuse, we may ask you to identify yourself adequately in such instances. When the request concerns reviewing personal data related to a cookie, you will have to send us a copy of the concerned cookie. You can find it in the browser settings. In case the data are not correct, you may request us to modify or delete them.

Personal Data Authority
Naturally, we will be happy to help you in case of complaints regarding the processing of your personal data. According to the privacy legislation, you also have the right to file a complaint with the Personal Data Authority against the processing of personal data. In order to do so, you can contact the Personal Data Authority.

Contact details Center for Group Accommodations

Industrieweg 54 
6651 KR Druten
+31 487 59 46 41